It has been a tough journey for Suryoday Small Finance Bank (Suryoday SFB) ever since it started out as a microfinance player. It hit an air pocket during demonetisation and was more than singed earlier by the crisis in undivided Andhra Pradesh’s microfinance industry (MFI). R Bhaskar Babu, the SFB’s managing director and chief executive officer, spoke to Hamsini Karthik on how the past has shaped the business model, and the plot ahead. Edited excerpts:
How has Suryoday’s business been shaped by its past — be it demonetisation or the Andhra Pradesh (AP) microfinance crisis?
Demonetisation took away substantial profits between FY17

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