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Delay, deny and deflect: Facebook's insidious crisis management strategy

This NYT report explains how Mr. Zuckerberg and Ms. Sandberg navigated Facebook's cascading crises

Sheera Frenkel Nicholas Confessore Cecilia Kang Matthew Rosenberg & Jack Nicas | NYT 

Sheryl Sandberg was seething. Inside Facebook’s Menlo Park, Calif., headquarters, top executives gathered in the glass-walled conference room of its founder, Mark Zuckerberg. It was September 2017, more than a year after Facebook engineers discovered suspicious Russia-linked activity on its site, an early warning of the Kremlin campaign to disrupt the 2016 American election. Congressional and federal investigators were closing in on evidence that would implicate the company. But it wasn’t the looming disaster at Facebook that angered Ms. Sandberg. It was the social ...

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First Published: Fri, November 16 2018. 08:48 IST