Training against racism not enough to address issue in US companies

In one experiment, we emailed approximately 6,000 hotels across the United States from 12 fictitious email accounts

On May 29, Starbucks will close 8,000 locations to administer racial bias training for 175,000 of its employees. The move is a response to national outrage over the arrests of two black patrons while they were simply waiting for a meeting to begin at a Philadelphia coffee shop.
 

But racial bias training for employees is not enough to address the epidemic of discrimination by American companies.

Over the past two years, we have investigated discrimination in customer service by conducting large-scale field experiments in the hospitality industry. We have repeatedly found that front-line workers exhibit racial bias in the quality of