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Datamatics 'TruBot' recognised as Best Process Automation Initiative using RPA

Capital Market 

At IBS Intelligence Global FinTech Innovation

Datamatics Global Services announced that it has won the runners-up in the IBS Intelligence Global FinTech Innovation Awards 2019 in the Best Process Automation Initiative using RPA category. Datamatics received this recognition for enabling a leading private sector bank in India to increase their customer satisfaction level by 90% by bringing in end-to-end automation using its RPA product, TruBot. The awardees were recognized at the IBS Intelligence Global FinTech Innovation Awards ceremony held on 22 November 2019 at Four Seasons, Mumbai.

The award recognizes Datamatics for automating the Customer Service Request Process for a leading private sector bank in India. The client received a huge volume of unstructured requests from their customers for periodic account statements. Datamatics RPA product - TruBot automates the process, and the AI component of TruBot reads the requests coming in various formats and converts into a structured format that helped the client achieve 100% accuracy and improve process speed. The client can now handle more transactions due to faster and automated processing of requests.

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(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Thu, November 28 2019. 17:12 IST
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