Public policy is expected to learn from the field. While consultations occur and good ideas are reflected in policy documents, these documents often do not detail how the policy will be carried out, what skill sets would be required, what is the divergence of the field situation across the states, what technology use options are there, how financing will be planned and provided, and how communities will become central to the implementation process. Crafting credible public systems for quality and timely outcomes needs the adoption of public management that addresses the challenges of the last mile. It is about plumbing
Disclaimer: These are personal views of the writer. They do not necessarily reflect the opinion of www.business-standard.com or the Business Standard newspaper