Driving digitisation

Dividing people on their propensity to embrace technologies can help attain goal of cashless economy

The pronouncements and predicaments of the demonetisation tsunami have still not ebbed. The new wave of digitisation and the cashless economy is consuming more ink in print and burning more bytes in social media than any other topic. The debate is on whether or not we have enough penetration of technology, power, internet and point of sales (PoS) terminals, willing retailers and consumers, and so on. And, given that the annual cost of cash operations for banks is Rs 21,000 crore, going cashless certainly makes great sense. But the manner in which we are going about it is debatable.