You are here: Home » Opinion ¬Ľ Columns
Production worries
Urbanisation's different strokes
Business Standard

The value of dissent

Harnessing dissent can help us develop faster and better

Topics
BS Opinion | dissent | Freedom of speech

Naushad Forbes 



Naushad Forbes

Exit, Voice and Loyalty by Albert Hirschman is considered one of the most influential books in the social sciences. The book’s subheading, Responses to Decline in Firms, Organisations, and States, tells you what it is about. A decrease of quality or benefit can be met either by the exit option (one stops buying the product, or pulls a child out from the school, or emigrates from the country) or the voice option. Voice comes in two forms, vertical voice (a direct complaint or protest) and horizontal voice (the murmuring of the people — in our time, “murmuring” is a very quiet way of describing the chatter on WhatsApp groups). Horizontal voice comes before vertical voice — complaining and discussion among people precede the actual complaint or protest to the authorities. Horizontal voice can also provide some security that there is wider backing for a direct complaint. Whether one chooses exit or voice depends on loyalty — if one is loyal to the organisation, instead of deserting it, one would choose voice, and even attempt to “save” the organisation. The choice also depends on wealth. The poor often have less of a voice and less ability to exit a poorly performing public institution or state.

TO READ THE FULL STORY, SUBSCRIBE NOW NOW AT JUST RS 249 A MONTH.

SUBSCRIBE TO INSIGHTS

What you get on Business Standard Premium?

  • icon Unlock 30+ premium stories daily hand-picked by our editors, across devices on browser and app.
  • icon Full access to our intuitive epaper - clip, save, share articles from any device; newspaper archives from 2006.
  • icon Curated newsletters on markets, personal finance, policy & politics, start-ups, technology, and more.
  • icon Pick your 5 favourite companies, get a daily email with all news updates on them.
  • icon 26 years of website archives.
  • icon Preferential invites to Business Standard events.

OR


Subscribe to Business Standard Premium

Exclusive Stories, Curated Newsletters, 26 years of Archives, E-paper, and more!

Insightful news, sharp views, newsletters, e-paper, and more! Unlock incisive commentary only on Business Standard.

Download the Business Standard App for latest Business News and Market News .

First Published: Wed, August 17 2022. 23:37 IST

RECOMMENDED FOR YOU

.