If I’m an Uber convert, it’s not because I prefer cramped seats and smelly cabins, but because I can reasonably depend on the service. Of course, there was the time when someone else made off with my confirmed Uber booking even as I watched it do a U-turn on my mobile screen and move away from where I was waiting. When I rang up the driver to complain, he pointed out that it was the passenger’s fault for claiming to be someone he was not — er, me — and handed his phone to the guilty party. The culpable passenger
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