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As courts get strict on contract reading, customers must be wary

Consumer courts offer a simple and cost-effective avenue for addressing these issues

Sanjay Kumar Singh
Consumer protection rules
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As consumers, we often have grievances against manufacturers and service providers that go unresolved due to our lack of knowledge of the procedures for seeking remedy. Consumer courts offer a simple and cost-effective avenue for addressing these issues. This World Consumer Day, let us understand a few crucial aspects consumers must consider before approaching a consumer court, and a few common mistakes they should avoid.
Are you a consumer?
The first question to ask is whether you meet the definition of a consumer. “You would be defined as a consumer only if you had bought the goods or service for personal usage. If you had bought them for commercial purposes, you are not a consumer,” says M S Kamath, Honorary Secretary, Consumer Guidance Society of India.
Or

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First Published: Mar 14 2023 | 8:11 PM IST

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