As courts get strict on contract reading, customers must be wary

Consumer courts offer a simple and cost-effective avenue for addressing these issues

Sanjay Kumar Singh
Consumer protection rules

As consumers, we often have grievances against manufacturers and service providers that go unresolved due to our lack of knowledge of the procedures for seeking remedy. Consumer courts offer a simple and cost-effective avenue for addressing these issues. This World Consumer Day, let us understand a few crucial aspects consumers must consider before approaching a consumer court, and a few common mistakes they should avoid.
Are you a consumer?
The first question to ask is whether you meet the definition of a consumer. “You would be defined as a consumer only if you had bought the goods or service for personal usage. If you had bought them for commercial purposes, you are not a consumer,” says M S Kamath, Honorary Secretary, Consumer Guidance Society of India.

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First Published: Mar 14 2023 | 8:11 PM IST

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