Consumer Complaints

National Consumer Helpline launches dedicated category for GST complaints

The Centre has created a dedicated category on National Consumer Helpline's INGRAM portal for registering complaints related to revised GST rates and their redressal. The GST Council has reduced the tax rates on various goods and services with effect from September 22. According to an official statement on Saturday, Department of Consumer Affairs has taken steps to align the National Consumer Helpline (NCH) with the 'Next-Gen GST Reforms 2025' approved during the 56th meeting of the GST Council. "To address the expected consumer queries and complaints on NCH following the implementation of revised GST charges, rates and exemptions effective from September 22, a dedicated category has been enabled on the INGRAM (Integrated Grievance Redressal Mechanism) portal," it added. This category features major sub-categories including automobiles, banking, consumer durables, e-commerce, FMCG and others wherein GST related complaints will be registered. An inaugural training session by Centr

The rise and rise of customer complaints: Which states rank the highest?

According to the RBI data, during 2023-24, the Centralised Receipt and Processing Centre and Offices of Reserve Bank of India Ombudsman (ORBIOs) received 934,000 complaints

AI-enabled consumer helpline sees surge in complaints, faster resolution

The National Consumer Helpline (NCH) has witnessed a sharp increase in consumer complaints after implementing artificial intelligence for sector-specific analysis, the consumer affairs ministry said on Friday. The AI-powered platform has driven complaint volumes up more than tenfold, from 12,553 in December 2015 to 1,55,138 in December 2024, indicating growing consumer confidence in the system. Monthly average complaints have nearly tripled from 37,062 in 2017 to 1,12,468 in 2024, while digital grievances increased to 68,831 in fiscal year 2024-25 from 54,893 in the previous year, according to ministry data. The technology upgrade has slashed grievance disposal time to 48 days in 2024 from 66.26 days in 2023, officials said. A key initiative involves converting companies with high complaint volumes into "convergence partners" who must prioritize swift resolution. The number of such partners has grown to 1,038 from 263 in 2017. "With NCH's AI-driven, sector-specific analysis, thes

e2W companies charge up service network amid increasing complaints

Ather plans to convert all its 215 service centres into Gold service centres. Additionally, Ather's ExpressCare ensures vehicles are serviced and ready within 60 minutes

After 'e-Daakhil' govt to roll out 'e-Jagriti' to streamline case filing

The government on Wednesday said the 'e-Daakhil portal' -- an inexpensive, speedy and hassle-free mechanism for filing consumer complaints -- has been rolled out successfully in all states and union territories. The government is also working for launch of e-Jagriti, which will further streamline case filing, tracking, and management, ensuring a hassle-free experience for consumers and other stakeholders, it said. In a statement, the consumer affairs ministry said with the recent launch of e-Daakhil portal in Ladakh, the online platform is now accessible to consumers pan-India. The e-Daakhil, launched on September 7, 2020, is an innovative online platform designed to streamline the consumer grievance redressal process, providing an efficient and convenient way for consumers to approach the relevant consumer forum, dispensing the need to travel and be physically present to file their grievances. Currently, 2,81,024 users have registered on the e-Daakhil portal, and 1,98,725 cases ha

Forcible repossession by lenders is illegal; file police complaint

The National Commission observed that Singh had admittedly defaulted in payment, but there was no evidence to prove that the bank had served a notice prior to repossessing the vehicle

CCPA questions Ola Electric's 99% resolution rate for 10,000 complaints

Ola Electric came under scrutiny by the Department of Consumer Affairs after customers complained about its EV after-sales service

Consumer court directs Amazon to pay Rs 40k refund over hacked smartphone

Amazon Retail was fined by a consumer court after it was discovered that the smartphone she purchased was hacked, leading to data exposure and unauthorised transactions

Facing pension delays? File a consumer complaint for quick resolution

National Commission observed the dispute was for pension benefit for which consideration in the form of contribution had been paid, so the complaint was maintainable

Over 10k complaints filed against Ola Electric; CCPA sends notice

Consumer rights regulator CCPA has slapped a notice on electric two-wheeler manufacturer Ola, as it initiates a class action after over 10,000 complaints related to quality and after-sales service remained unaddressed, according to sources. The National Consumer Helpline (NCH) has been getting complaints against Ola Electric for the last one year, which were escalated to higher levels at the company for redressal "but there was little interest shown in redressing these complaints", said a source. Subsequently, the Central Consumer Protection Authority (CCPA) "started examining these complaints for class action and found that over the last one year, NCH received over 10,000 complaints", the source added. According to the source, the major categories of consumer complaints include charging during the free service period/warranty, delayed and unsatisfactory services, refusal or delay in warranty services, inadequate services, recurrent defects despite services, inconsistent performance

Airtel ordered to pay Rs 5 lakh fine for harassing customer in 2013 case

Airtel began harassing a customer for non-payment of dues despite the funds being credited to telecom giant's accounts

Two fall sick after eating at Noida's McDonald's, Theobroma; probe on

FDA immediately took action and visited McDonald's at Noida Sector 18 to collect the samples

NCDRC to hear consumer cases on hybrid mode from Apr 15 on pilot basis

The National Consumer Disputes Redressal Commission (NCDRC) has decided to hear the consumer dispute cases on a hybrid mode on a pilot basis from April 15 onwards. In its latest practice direction issued on April 10, the NCDRC said that the national commission will conduct the hybrid mode hearings (physical/video conferencing) of the cases from its premise. The consumer affairs ministry in a post on X said that it is a significant step towards easing consumers' experience in seeking resolution of their consumer cases. The VC/hybrid hearing links for all the benches will be provided on NCDRC cause list for the convenience of the counsel and parties. "Hence, there is no need to send a VC link to the counsel/parties by the national commission," the commission said. It added that the counsel and parties should have a minimum internet connection of 2 Mbps. The counsel representing the case and parties appearing in person can join the VC/hybrid hearing of the concerned bench at the ite

Abbott recalls antacid Digene Gel made in Goa after consumer complaints

India's drugs regulator issues advisory against use; company says there is no 'health concern'

UP govt resolves 99.78% of consumers' complaints related to power supply

The toll-free number was launched in 2017 to provide a one-stop solution to electricity consumers

18,890 complaints received on National Consumer Helpline since 2017: Govt

The government on Wednesday said 18,890 complaints have been received on National Consumer Helpline since 2017 against cab aggregators Ola and Uber. "441 grievances have been received on PG (Public Grievance) portal and 18,890 complaints received on National Consumer Helpline from January 1, 2017 to March 31, 2023 against Ola and Uber," Minister of State for Food and Consumer Affairs Ashwini Kumar Choubey said in a written reply to Lok Sabha. The Central Consumer Protection Authority (CCPA) has issued notices to Ola and Uber on concerns related with deficiency in service, inadequate consumer grievance redressal mechanism, unreasonable levy of cancellation charge and lack of any information on the algorithm, he added.

Three years, 4,700 complaints against domestic airlines: Govt data

The grievances are taken up with the airlines concerned. If the complainant is not satisfied he/she can file an appeal

As courts get strict on contract reading, customers must be wary

Consumer courts offer a simple and cost-effective avenue for addressing these issues

Decoded: How the GACs will respond to grievances of online users

Users must appeal to the GAC within 30 days of receiving a communication from a grievance officer in case of a dispute

Customer complaints put Samsung under probe for refrigerators in US: Report

Samsung customers have filed three out of four complaints concerning refrigerator safety since 2020. Consumers have registered 471 complaints regarding refrigerator safety as of July 2022.