With medical inflation ranging between 12 and 14 per cent annually, buying health insurance should be high on buyers’ priority list. Yet surveys show that 75-80 per cent of hospitalisation expenses are borne by customers out of their own pockets. One factor that deters many from purchasing health insurance is lack of faith. Buyers are not sure whether their insurer will reimburse a claim when it arises. It is this mistrust that the Insurance Regulatory and Development Authority of India (IRDAI) has tried to address with Arogya Sanjeevani, a standard health insurance product that all health and general insurers must

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