Reckitt Benckiser has decided to challenge the ex-parte order of a consumer court directing it to pay compensation of Rs 10,000 to a man who claimed to have found dead insects in a bottle of antiseptic liquid Dettol he bought, and said that it followed quality standards.
"RB is taking appropriate steps to challenge the Order of the District Consumer Forum on legal grounds available, including the ground that it was never heard," said a company release.
The company also claimed that the consumer, who filed a complaint before the forum gave its incorrect address, even though correspondence exchanged with him gives its address.
Before approaching the Forum, Delhi resident Ashutosh Pandey, who purchased the 500 ml bottle of dettol from a local chemist, was in touch with the company which had sought to determine whether the bottle was manufactured by it and if its seal was intact.
The consumer did not hand over the product to it for verification, the company said.
The North District Consumer Disputes Redressal Forum while directing the company to pay a fine of Rs 10,000 observed that as the bottle contained dead insects, it was not fit for human use and did not qualify the standards required to be maintained by the manufacturer, Reckitt Benckiser.
