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UK mobile phone firm apologises for Mr ISIS' letter to Muslim family

Press Trust of India  |  London 

One of Britain's leading mobile phone companies today apologised to a British Iraqi family based in north for racist addressing them as Mr Terroriste" and "Mr Getout Ofengland".

O2 said it has launched an investigation into how such shocking letters, which contained free pay-as-you-go Sim cards ordered online, came to be mailed out.

The family received the letters back in August 2017 by an unknown third party but presumed they were junk mail and only recently discovered the hate messages.

"We were really saddened to come across these letters, especially having a younger child in the house who we don't want to grow up witnessing such hateful language, a for the family said.

"It's even sadder to think that such hate speech has become normalised despite living in such a uniquely multicultural and diverse city like London," the said.

O2 said their Sim card postage and was managed by a third-party partner and was automated and assured the family that it would be working with this partner to review the entire process.

The company said it "has a rigorous data-cleansing process in place to prevent any of our free products being sent to addresses with obscenities or offensive names, and so this is a rare occurrence".

"If the family decide to report this case, we will work closely with the police as part of their investigation," a said.

Miqdaad Versi, of the Muslim Council of Britain, described the culprits as Islamophobic bigots.

"Whilst it is imperative that corporations upgrade safeguards to prevent such incidents recurring, there are broader concerns about the government not taking Islamophobia seriously," he said.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Tue, May 15 2018. 21:40 IST