Finnish co. sees role in training for BPO

The Indian accent which is probably a hurdle to expanding the Indian BPO business, may find a solution in a Finnish corporation.

The Sanako Corporation, which is a world leader in language teaching solutions, including e-learning, hopes to play a role in enabling India to meet its manpower needs in the BPO sector, especially call centres.

Hukka Ropponen, CEO, Sanako says, "The expansion of the broadband network will help in a big way to deal with the problems of low literacy rates and poor quality manpower for the BPO sector."

The language learning solutions of Sanako can help produce more people who can speak good English, hence meeting the growing needs of the call centres. This will help the industry keep growing for much longer.

The company, based in Turku, Finland has sold over 16,000 solutions in over 100 countries. It has seen over 6 million learn in its language labs.

The online realtime teaching solutions of the company, says Ropponen, can help the best quality education to be imparted to students in remote locations without their being in the classrooms.

But, all these call for the IT boom to continue and broadband revolution to cover more areas.

Perhaps Bangalore may soon be able to experience the benefits of virtual classrooms with the broadband revolution set to take place.

The villages, on the outskirts of Bangalore may be the first places that can benefit, said Ropponen.