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Voice-based AI platforms flourished in pandemic, breaking language barriers

BFSI and e-commerce are benefiting from artificial intelligence-powered speech-based platforms that make life easier for customers, reports Shivani Shinde

Topics
artificial intelligence | BFSI

Shivani Shinde 

Voice-based AI, Artificial intelligence
The Covid-19 pandemic sparked greater innovation and proliferation of speech technologies in India

Voice-based (AI) platforms offered by tech giants like Google and Amazon have been around for a few years. However, though the need for speech technologies has been always been felt in India, the country’s 22 regional languages and hundreds of dialects had made it tough to crack the language barrier.

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First Published: Mon, January 11 2021. 06:10 IST
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