Artificial Intelligence: From workforce disruption to innovation engine

For years, the public conversation around Artificial Intelligence (AI) has been dominated by one theme: disruption. Catchy headlines tend to focus on the uncertainty it creates for the workforce; however, they tell only half the story.

 

Arguably the more important headline is that AI is emerging as the ultimate global differentiator. Beyond the technology shift, it is a productivity revolution, an innovation engine, and a catalyst for creating entirely new categories of work. NASSCOM projects that India’s AI market will reach $17 billion by 2027, growing at a 25–30 per cent CAGR. These numbers are not just economic forecasts — they are a call to action.

 

 

Reframing AI: Three skill shifts to look out for

 

AI is already delivering higher productivity, faster decision-making, and better outcomes across industries. The real question is not ‘will’ AI change work – but ‘how’ and whether we are preparing our workforce to thrive in this new environment. The answer lies in rethinking how we hire, train, and deploy talent.

 

In this new AI-powered environment, ‘Skills’ are a currency and associates need to master three essential skill shifts. First, AI literacy and understanding its limits—knowing what AI can and cannot do, and when human oversight is non-negotiable. Second, data fluency, even for non-data roles, so that everyone can interpret AI dashboards to ask better questions and develop better prompts. Third, human skills such as customer empathy, critical thinking, and collaboration become even more valuable in cross-functional squads where AI does the heavy lifting.

 

The roles at the base of our industry pyramid — developers, testers, support engineers, analysts — will see the biggest productivity lift, provided we give them the skills, guardrails, and trust to use AI well. Upskilling is no longer optional. The skills of the future will combine technical fluency, data literacy, with human capabilities such as critical thinking, creativity, and empathy. Organizations that invest in continuous learning will not only retain talent but also unlock new levels of productivity and innovation, as AI infusion transforms the way we work and deliver.

 

India’s AI advantage: Betting on the next generation

 

One of India’s greatest strengths is its young demographic. Gen Z—now entering the workforce—are digital and AI natives. They have grown up with technology as a natural extension of their thinking and problem-solving. With the right mentorship and

opportunities, they can fast-track AI-led innovation and deliver better, faster, and more relevant outcomes.

 

We must create pathways for this generation to lead AI adoption as innovators, entrepreneurs, and problem-solvers. This means giving them access to real-world projects, encouraging experimentation, and creating safe spaces for failure and learning.

 

Collaboration for a future-ready workforce

 

Preparing for an AI-driven future cannot be the responsibility of industry alone. It requires a collaborative model between industry, academia, and policymakers. Universities must modernize curricula to include AI, data science, and emerging technologies as core components.

 

Industry must co-create competency-based courses with academia, offering real-world, project-based learning opportunities that bridge the gap between theory and practice. Policymakers must enable this collaboration through incentives, infrastructure, and forward-looking regulation that encourages innovation while safeguarding ethics and privacy.

 

This triad — academia, industry, and government — can create a robust pipeline of job-ready talent, ensuring that AI adoption drives inclusive growth rather than widening skill divides.

 

For business leaders, the AI era demands a mindset shift. We must lead with purpose — ensuring AI adoption aligns with ethical standards and societal needs. We must invest in people — treating upskilling as a strategic priority, not a side initiative. We must foster experimentation — creating safe spaces for teams to explore AI applications without fear of failure. And we must measure impact — tracking productivity, quality, and innovation outcomes, not just cost savings.

 

From Disruption to Creation

 

AI will undoubtedly disrupt the way we work, and it is the beginning of a new chapter where human ingenuity and machine intelligence combine to solve problems at a scale and speed we have never seen before.

 

The winners in this new era will be those who see AI not as a threat, but as a force multiplier — for productivity, for innovation, and for human potential.

 

India, with its demographic advantage, entrepreneurial spirit, and growing AI market, is uniquely positioned to lead. But leadership will require deliberate action: rethinking hiring, betting on the next generation, and building strong bridges between academia, industry, and policy.

 

If we get this right, AI will not just be a global differentiator — it will be the engine that powers inclusive, sustainable, and innovation-led growth for decades to come.   

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The author is the Chief Operating Officer at Wipro Limited

  (Disclaimer: These are the personal opinions of the writer. They do not reflect the views of www.business-standard.com or the Business Standard newspaper)