Trai revamps DND, MySpeed apps after 10 years to improve service quality

Regulator to launch revamped MyCall app by March to improve quality of service and curb spam, as updated DND and MySpeed apps offer multilingual support and easier complaints

India’s telecom regulator on Friday launched revamped versions of its apps — Do Not Disturb (DND) and MySpeed — to reduce spam and unsolicited calls and messages and help improve service quality.

 

The DND app has a simplified interface, multilingual options, fewer steps for complaint registration, improved preference management within the app, and more reliable support for dual-SIM phones, said the Telecom Regulatory Authority of India (TRAI). Following the implementation of the 1600 number series for financial services entities, customers will be able to see the name of the sender on the app. Complaints filed by consumers on the app are sent to telecom companies through API integration.

   

“In future, we will also incorporate an appeals feature so that a consumer who is not satisfied with the service provider’s response can file an appeal through the app itself,” said Trai Chairman Anil Kumar Lahoti.

 

Of the 3.1 million unsolicited commercial communication complaints received last year, more than half were reported through the DND app.

 

The MySpeed app now features multilingual support for Bhashini, an AI-powered translation platform, and will be able to test 5G speeds, besides speeds on fixed-line broadband or Wi-Fi, on phones as well as laptops. The app will also feature video and web browsing tests, continuous and scheduled tests, where users can measure latency, jitter and packet loss, viewed on a geospatial map within the app itself.

 

“In future, the anonymised consumer data will also be used to populate crowd-sourced data on a map, which will be accessible through the private side. This map will enable consumers to see the actual performance of various service providers at any location,” said Lahoti.

 

As many as 730,000 notices were issued last year to unregistered telemarketers found violating regulatory norms. A total of 470,000 entities were restricted for one month, and 89,936 repeat offenders were disconnected for non-compliance.