Bpo Industry

In an AI world, BPM industry embraces AI to rethink the BPO future

Explaining the rationale behind the acquisition, Capgemini chief executive officer Aiman Ezzat said the BPM industry remains one of the fastest-growing segments

IT companies, BPOs set target of 100% electric vehicle cab fleet by 2030

The target is rather ambitious. It means converting 95 per cent of the existing fleet of over 900,000 cabs, which transports corporate employees from home to office and back

How India's $54-billion BPO sector is being rewired by AI and Agentic AI

Unlike traditional AI, agentic AI can assess a situation, make decisions, and take independent steps to resolve problems - capabilities that are now being baked into BPO processes

ONGC signs MoU with BP for oil exploration, trading collaboration

State-owned Oil and Natural Gas Corporation on Monday said it has signed a pact with global oil major BP to explore collaboration in exploration and production, trading and other energy vectors, in India and internationally. The MoU comes within a month of ONGC selecting BP as a technical service provider for raising output from its flagship Mumbai High oil and gas field. "ONGC and BP have agreed to explore opportunities for collaboration and partnership across the energy industry in India and internationally, focused on oil and gas exploration and production, as well as trading and extending to other energy vectors," the firm said in a statement. The two companies signed a memorandum of understanding (MoU), on the eve of India Energy Week, the premier energy event in India. The signing ceremony was attended by ONGC Chairman and CEO Arun Kumar Singh and BP Executive Vice President, William Lin, along with senior leadership from both organisations. "Under the terms of the MoU, BP w

BPO employees face maximum risk of getting replaced by AI: Nasscom chairman

Workers in the business process outsourcing (BPO) sector are at the maximum risk of getting impacted by the influx of generative artificial intelligence, IT industry body Nasscom's chairman Rajesh Nambiar has said. Nambiar, who is also the chairman and managing director of global technology major Cogniozant's India unit, said workers in the software services industry, the Indian tech industry's mainstay, do not have much to worry. "People who work on process related industry, which we traditionally used to call as BPO (business process outsourcing)... Some of that runs the risk of getting replaced with an AI engine pretty quickly," he said at a seminar organised in Pune over the weekend. He stressed that the USD 48.9 billion BPM (business process management) industry has evolved quite a bit from merely managing simple business processes. There are heightened concerns around the impact of AI on jobs, especially in the over USD 250 billion Indian tech sector which contributes ...

Fusion CX opens BPO facility; firm's India workforce to hit 10,000

Business process management (BPM) company Fusion CX on Friday announced the opening of a 500-seat facility in Navi Mumbai. The company, which employs 9,500 of its global workforce of over 14,000 in India, aims to add another 500 employees to take its overall base in the country to over 10,000 in the next quarter, as per an official statement. It will serve global clientele out of the newly-opened facility spread over 20,000 square feet. The facility will help offer multi-lingual, omni-channel customer experience management, technical support, and back-office operations to clients in various sectors including healthcare, BFSI (banking, financial services and insurance), technology, retail, and utilities. The company's director and co-founder Kishore Saraogi said the expansion of the Mumbai operation will help Fusion CX establish a strong presence in all four regions (north, east, west, south) of the country.

Most job vacancies recorded during third Covid wave were in health sector

Besides health, trade and IT/BPO sectors saw vacancies increasing during the pandemic's Omicron phase

Indore to soon start working 24X7 to facilitate IT, BPO sectors, start-ups

The Indore district administration in Madhya Pradesh is all set to open round-the-clock working activities in areas around the Bus Rapid Transit System (BRTS) corridors to attract investment especially in the Information Technology sector, an official said. Efforts are being made to start this within a week, he said. Local administration held a meeting with police officials, business establishments and elected representatives on Saturday in Indore to discuss the roadmap for opening of such activities in certain areas of the state's biggest city. After the meeting, Indore Collector Manish Singh told reporters that Chief Minister Shivraj Singh Chouhan had in a workshop announced to make Indore the start-up capital of the state. "It was suggested to open round-the-clock working not only to support IT companies, Business Process Outsourcing (BPO) establishments, but also to strengthen the city economy. The CM had issued directives to work in this direction, he said. The issue was dela

ICCS is bracing for exponential growth' envisions clocking 175cr revenue by the end of this year

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Second innovation hub in US to strengthen TCS lead position in market

Firm hires over 7,000 in the US in FY22; numbers may go up in FY23

Hinduja Global Solutions Q2 net profit jumps 68% to Rs 136.5 crore

The BPO arm of the diversified Hinduja Group on Friday reported a jump in consolidated net profit

Indian BPO market to hit $8.8 bn by 2025 amid liberalised regime

In November 2020, the government had simplified BPO and ITES guidelines to ease the compliance burden on service providers and establish the 'Work-From-Home' and 'Work-From-Anywhere' framework.

No GST on back-office sector, says govt in intermediary services dispute

More than 200 companies are involved in disputes over the definition of intermediary services, says report.

Centre allows BPOs with common telecom resources serve worldwide

India's IT-BPM industry stands at $37.6 billion (2019-20)

Easier OSP rules, WFH norms to create more job prospects in small towns

Experts say the move will also encourage companies to focus on innovative products and solutions and improve BPM delivery efficiencies

Centre committed to making India tech hub: PM Modi after BPO relaxations

The new rules for will create a friendly-regime for work from home and work from anywhere

Covid-19 impact: Govt extends WFH norms for IT, ITeS firms till year end

The decision will help ensure business continuity and employee safety, industry executives said.

BS READS: Zerodha's run to top is made of more than just 'free' brokerage

The company's tight-aggressive business model has done well so far, but with other players, both traditional and new, smelling an opportunity, there could be a very fascinating game ahead

DoT gives nod to allow BPM employees to work from home until April 30

The number of employees impacted by the provision is as high as 1.8-2 million

Bill tabled in US Congress seeks call centre employees to disclose location

In 2013, a similar piece of legislation, which was introduced by Congressman Tim Bishop and supported by many senators, did not see the light of the day