Acknowledging a mistake when a brand does not live up to expectations and promptly finding a solution are critical to preventing a crisis from blowing up
The company meanwhile announced replacements for the faulty phones would be available to US customers next week
It is urging owners to keep the phones turned off until they can get them replaced, beginning September 19
It announced a software update that will limit battery recharges to 60 per cent of capacity
Samsung Electronics blamed a minor battery manufacturing flaw for prompting a global recall of its Galaxy Note 7 smartphones and is seeking more time to investigate the cause behind its deepest crisis in years.The Korean company outlined the preliminary findings in a report to the country's technology standards agency that hasn't previously been released. Initial conclusions indicate an error in production that placed pressure on plates contained within battery cells. That in turn brought negative and positive poles into contact, triggering excessive heat. Samsung however stressed that it needed to carry out a more thorough analysis to determine "the exact cause" of battery damage.While executives have referred publicly to manufacturing slip-ups, Samsung's report went into more detail about the potential flaws in battery design. The company has scrambled to contain the fallout after 35 cases emerged of the Note 7 overheating or combusting, with 17 of those reported in its home market.
Shares have plunged 11 per cent since Friday, the biggest two-day decline since 2008
Samsung Electronics will sell its printer business to US computer maker HP, the companies said on Monday, as the South Korean giant accelerates restructuring efforts amid a generational power transfer in the founding Lee family.HP said it will buy the unit for $1.05 billion and that the deal will boost growth opportunities in the copier segment, while Samsung made clear the transaction was "part of the company's efforts to concentrate on its core business areas".Samsung's printing unit has 6,000 employees and posted total revenue of 2 trillion won ($1.8 billion) in 2015, the company said in its statement Monday.Samsung Electronics - the world's largest smartphone maker that also produces home appliances and memory chips - is a flagship unit of the Samsung Group.The group, currently chaired by Lee Kun-Hee, has merged, broken out or newly listed some of its key units in recent years as Lee prepares to hand over the reins to his son and company vice chairman J Y Lee.Recent health problems
Vice-Chairman Jay Y Lee is already widely considered the undisputed leader of the smartphones-to-construction conglomerate
Recall could cost firm nearly $5 billion; US Federal Aviation Administration bans use or charging of Note 7 in flight
It remains unclear if the vessel would proceed to stops in Vancouver, British Columbia, and Seattle
More than a week after South Korea's biggest container line filed for bankruptcy protection and disrupted cargo movements worldwide, exporters such as Samsung Electronics Co and LG Electronics are finally getting some relief. Hyundai Merchant Marine Co, the nation's number 2 liner, will flag off a vessel to Los Angeles from Busan late Friday to help ease a squeeze after many Hanjin Shipping ships were left stranded, unable to unload or pick up shipments. Bookings for the ship have reached more than 90 per cent, of which the two electronics makers accounted for about 60 per cent, according to Hyundai Merchant. Many more are planned. AP Moeller-Maersk A/S is introducing more services on the trans-Pacific route as well.About $14 billion worth of goods are stuck on 89 of Hanjin's 97 container vessels that are floating off 51 ports in 26 countries, according to Hanjin and court documents. "It will help restore the supply chain," said Rahul Kapoor, a director at Drewry Financial Research Se
Samsung ordered a global recall of the jumbo phones after its investigation of explosion reports found the rechargeable lithium batteries were at fault
Apple,Iphone,Galaxy Note,United States,South korea,China,sony, LG,
A replacement model was already in the works before the company decided to announce the recall
After just two weeks on sale 35 faulty phone batteries were reported so far; affected customers will also receive a $25 gift card
It also announced a global recall of the device after reports that the handset can explode while charging
Shipments of the Galaxy Note 7 smartphone were delayed in South Korea this week for extra quality control testing
Pricing was not disclosed for the new Gear S3 watches, which are due to go on sale before the end of the year
Samsung did not comment on what problem it was trying to address or whether other markets were affected besides South Korea
It has 1GB RAM, 8GB internal memory (expandable up to 128GB), 5MP rear and 0.3MP front camera,1500 mAh battery