 "An employee works on an assembly line at an automobile factory of SAIC Motor in Shanghai. Photo: Reuters")
Automobile buyers will soon have a grievance redress mechanism for their issues with manufacturers. The government plans to set up an automotive ombudsman to empower millions of automobile owners and new buyers.
The government is in the process of rolling out a National Automotive Policy and the ombudsman-led redress mechanism is one of the several proposals. The draft circulated by the Department of Heavy Industry for public and stakeholders’ comments last month did not have this clause; this was added early this week.
The draft policy seeks to establish an automotive ombudsman to address consumer grievances before adopting
The government is in the process of rolling out a National Automotive Policy and the ombudsman-led redress mechanism is one of the several proposals. The draft circulated by the Department of Heavy Industry for public and stakeholders’ comments last month did not have this clause; this was added early this week.
The draft policy seeks to establish an automotive ombudsman to address consumer grievances before adopting
