Business Standard

Decoded: How the GACs will respond to grievances of online users

Users must appeal to the GAC within 30 days of receiving a communication from a grievance officer in case of a dispute

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Intermediaries include telecom service providers, internet service providers, web-hosting service providers, search engines, online payment sites, online marketplaces and social media sites

Sourabh Lele New Delhi
Users can now approach government-appointed grievance appellate committees (GACs) with complaints against online platforms including social media companies such as Facebook, Twitter and Snap, courtesy of a new portal activated by the Ministry of Electronics and Information Technology (MeitY). Business Standard explains how the committees will function:

What is the need for the GACs?

According to data shared by the Press Information Bureau, India had around 530 million WhatsApp users, 410 million Facebook users, 448 million users of YouTube, and 210 million Instagram users in 2021. The huge chunk of content produced daily on these platforms require active moderation to remove

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First Published: Feb 28 2023 | 9:12 PM IST

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