Global capability centres bet big on Indian talent to drive operations

Global capability centres (GCCs) of Goldman Sachs, NatWest, and Walmart are set to expand in the country and continue to count on Indian talent to drive their global operations as the industry looks set to add almost double the number of units from pre-Covid levels.

“The GCC segment used to add about 50 units every year. Last year 25 were added despite the pandemic. And this year, we expect with the pent-up demand, 75-100 GCCs are getting added,” said K S Viswanathan, vice-president (industry initiatives), National Association of Software and Services Companies (Nasscom). 

Having come a long way from doing mere back-office operations for multinationals, GCCs are growing employment in double digits, and are catering to their parent enterprises to drive the