Observe.AI raises $125mn in series C funding led by Softbank Vision Fund 2

Existing investors Menlo Ventures, Scale Venture Partners, and Nexus Venture Partners also participate; company's total funding to date is $213 million

Observe.AI, a workforce platform that transforms contact centres through AI, today announced that it has raised $125 million in Series C funding led by SoftBank Vision Fund 2 with participation from Zoom.

The round also includes participation from Observe.AI’s existing investors such as Menlo Ventures, Scale Venture Partners, and Nexus Venture Partners, bringing the company’s total funding to date to $213 million.

Observe.AI’s platform transforms how contact centers operate as AI-empowered systems of intelligence, with full conversation visibility, business-improving insights, and machine-driven workflows.

This new funding highlights increased confidence in Observe.AI’s market position at a critical moment for the contact