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SpiceJet, IndiGo faulted for poor service and behavior by air passengers

Some 79% of the 15,000 airline passengers surveyed by LocalCircles said they believe carriers in India are compromising on passenger comfort and cutting corners as a result of the pandemic

Topping respondents’ list of airlines whose service was deemed most unsatisfactory was SpiceJet Ltd., followed by the country’s biggest airline with a 55% market share, IndiGo. (Photo: Bloomberg)
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Topping respondents’ list of airlines whose service was deemed most unsatisfactory was SpiceJet Ltd., followed by the country’s biggest airline with a 55% market share, IndiGo. (Photo: Bloomberg)

Ragini Saxena | Bloomberg
India’s flying public is becoming increasingly frustrated with the nation’s airlines, according to a survey undertaken for Bloomberg, saying that customer service and the behavior of airline staff has deteriorated sharply in the wake of Covid-19.

Some 79% of the 15,000 airline passengers surveyed by LocalCircles said they believe carriers in India are compromising on passenger comfort and cutting corners as a result of the pandemic, souring the reopening of what was prior to Covid the world’s fastest-growing aviation market.

Topping respondents’ list of airlines whose service was deemed most unsatisfactory was SpiceJet Ltd., followed by the country’s biggest airline

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First Published: May 27 2022 | 8:53 AM IST

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