Talisma buys eAssist

Talisma, a multi-channel CRM solutions provider, has announced acquisition of eAssist, a global provider of customer service, support and marketing software.

Talisma will incorporate eAssist's technology, intellectual property and customer base.

Talisma has not revealed the cost of the acquisition. However, it expects it to further enhance its award-winning CRM offering and allow to better leverage opportunities in the growing Customer Interaction Management (CIM) segment of the CRM market.

"Talisma's mission is to provide customers with the best multi-channel CRM solution," Dan Vetras, president and CEO of Talisma, said.

The customer interaction management software market is estimated to grow from $400m in 2004 to $1-billion in 2008.