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TCS to digitise public services for Scotland citizens

Move would allow citizen's in Scotland access numerous digital public services from a single user profile

Shivani Shinde Nadhe  |  Pune 

Tata Consultancy Services (TCS), India’s largest IT services provider, announced on Thursday that it had been selected by the Improvement Service to implement a ‘Citizen Account Service’ for Scottish citizens.
This would allow citizens in Scotland to access numerous digital public services from a single user profile. 
The project is TCS’ first public sector win in Scotland and will improve efficiency and cost-effectiveness for local authorities and other service providers through increased automation. 
The Improvement Service was set up in 2005 to help improve the quality and efficiency of public services in Scotland by offering advice, consultancy and programme support. 
The Citizen’s Account Service will be based on TCS’ DigiGOV Framework which has been successfully implemented in other parts of the UK, India and South Africa. The system is built on open source technology and is delivered through a Rapid Transformation Methodology to ensure a speedy implementation. Once deployed, the service will simplify access to public services for Scottish citizens by giving each person a single user profile to be used across numerous public services. 
Paul Dowie, director of the Improvement Service commented: “Increased digitisation of the public sector has the potential to significantly improve the quality and usability of the services delivered to the Scottish public, while at the same time improving efficiency and reducing cost. Residents have become accustomed to managing their lives digitally and introducing the Citizen’s Account Service will make it easier for them to apply this to their dealings with public services.”   
“As public sector organisations come under greater pressure to both reduce costs and improve services, digital solutions such as the Citizen Account Service increasingly would become a core element of organisational strategies. TCS’s first contract in Scotland is a significant milestone for the company for which a successful implementation would firmly establish its credentials north of the border,” said Georgina O’Toole, Public Sector Research Director at industry analyst firm TechMarketView.
TCS’ engagement with the UK public sector market over recent years has seen it participate in numerous technology-enabled transformation programmes. Some of its key government clients in the UK include the Home Office, the National Employment Savings Trust, Cardiff City Council, Child Maintenance Group and The Big Lottery Fund amongst others. 

First Published: Thu, December 12 2013. 16:37 IST