Vodafone Idea strikes big data deal with IBM to enhance customer experience

As VI's (formerly Vodafone Idea) strategic technology partner, IBM is leading the end-to-end implementation and management of the platform

Vodafone Idea has announced a partnership with IBM to improve customer experience. The company has selected IBM’s open source on big data platform, based on Hadoop technology, which would be used at scale across the telco’s network.

As Vodafone’s strategic technology partner, IBM will be leading the end-to-end implementation and management of the platform. IBM will be responsible for program management, consulting, system integration, infrastructure services, application operations, and maintenance support for Vodafone. 

Additionally, IBM will help enhance the network security of Vodafone. The IBM team’s expertise will help achieve Vodafone’s target of reduction in the overall cost of data analytics. The