Delhi's Indira Gandhi International Airport (IGI) operated by Delhi International Airport Limited (Dial) - a GMR led consortium, has retained its number one position in the world for the second consecutive year in 25-40 Million Passengers Per Annum (MPPA) categories. Airports Council International (ACI) on Monday released new rankings for 2015 Airport Service Quality (ASQ) Awards.
The parameters based on which the IGI Airport bagged the award include improved on-time performance of airlines impacting passenger experience positively, launch of interactive and user-friendly mobile app - flyDEL, improvement of ambiance and signages, strong bonding with stakeholders among others. It was also appreciated for upgradation of shopping and eating facilities at the airport.
Emphasis was also laid on sanitation.