The Telecom Regulatory Authority of India (Trai) is gearing up to issue the much-awaited recommendations on blocking of IMEI of lost and stolen mobile handsets.
"I think we should be able to do it in other 15 to 20 days," Trai Chairman JS Sarma said.
Trai had been working on this issue since 2004 and issued consultation paper again on November 2, 2010.
The authority has also received comments from various stakeholders on technology and provisions that can be made for handling issues related to lost mobile phones.
This recommendation will follow by two regulations -- Telecom Consumers Protection Regulations (TCPR), 2011 and The Telecom Consumers Complaint Redressal Regulations (TCCRR), 2011 -- benefitting consumers.
"Before the end of October, we will issue comprehensive guideline on grievances redressal mechanism and in that again we are building what is called telecom consumer grievance monitoring system where Trai would be able to track complaint of consumers," Sarma said.
TCCCPR is to strengthen complaints redressal of complaints registered by telecom consumers and objective of TCPR is to protect consumer from falling in trap of hidden terms and conditions of telecom service providers.
"We in Trai cannot directly handle complaints of consumer but it is our task that systems are put in place and it is task of service provider to ensure that complaints are actually taken up in-time," Sarma said.
Early this year, Trai was able to implement mobile number portability regulation which allows user to change their operators without changing their existing number.
"Till date around 20 million subscribers have request for MNP and 15 to 16 million subscribers have changed their operators. There are more than 100 thousand porting request being made every day," Sarma said.
