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CSS Corp named "leader" in NelsonHall's NEAT Research on Digital Customer Experience

ANI  |  Bengaluru (Karnataka) [India] 

CSS Corp, a new-age IT services and company, announced today that it has been named as a "leader" in NelsonHall's NEAT vendor evaluation for Digital Customer Experience. is a leading independent global firm for the and IT services industry. The study evaluated 26 top vendors on their ability to drive revenue generation for their customers through the adoption of digital technologies.

The study underscored CSS Corp's focus on driving revenue generation for customers through the contextual adoption of emerging technologies like AI, analytics and automation. has been offering management services for some of the world's most recognized brands and helping them create more engaging CX, drive enhanced revenue generation per user (ARPU), and increase predictability in operations.

The company is betting big on its cognitive platform, Yodaa, to bolster its customer experience strategy. is an integral part of CSS Corp's Cognitive Support Services, which is an to help brands transform their customer experience management approach. This solution automates 30-50 per cent of a typical customer support operation and the customers are charged only for the transactions that the platform resolves. The solution is completely modular, so customers can pick and choose the components that they need and integrate them into their existing Customers usually do not make any upfront investment to use and only pay from the cost savings realized through automation.

Manish Tandon, CEO, CSS Corp, said, "Brands are innovatively using technology and processes to drive critical customer outcomes, and are at the heart of digital customer experience. At CSS Corp, we continue to drive new outcome-based engagement models that enable our customers to embrace digital transformation in a risk-free manner."

"To be recognized by as a in digital is another testimony of our capabilities and experience in winning customer trust and forging meaningful relationships in the ecosystem," he further added.

- EVP, Chief Sales and Marketing Officer, said, "As businesses continue to evolve, building engaging can be the critical differentiator in driving outcomes. At CSS Corp, our continued focus is to drive stellar customer experiences through our cognitive approach and help our customers unlock new growth and revenue generation opportunities. This latest recognition by marks another milestone in our journey to be a trusted technology partner for organizations globally."

Ivan Kotzev, at NelsonHall, said, "CSS Corp's capabilities to integrate analytics and automation in context-driven support helps the effective activation of digital channels and the delivery of personalization. The company's proprietary are a differentiator in assisting clients on their digital transformation journeys.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Thu, October 11 2018. 16:25 IST
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