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HGS to launch multi-channel consumer care line for Danone UK

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Service to be delivered from HGS office in West London

Hinduja Global Solutions (HGS) has secured a contract with leading FMCG company Danone UK, to provide consumer care for its Early Life Nutrition, Waters and Fresh Dairy Products businesses.

The multi-channel service will be delivered over voice, email and web chat with plans to introduce video chatting capabilities in the future. The service will be delivered from a 30-seat contact center operation out of HGS offices in West HGS will provide subject matter experts for Danone's Early Life Nutrition business including a 5-member team of qualified midwives and nutritionists. As part of the service, HGS will also handle complaint management and out of hours support for the Early Life Nutrition line.

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First Published: Wed, October 01 2014. 16:51 IST