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People trust machines more than humans for sharing data

IANS  |  London 

People tend to trust machines more than humans when it comes to private and access to their financial data, an Indian-origin has stressed.

People who trusted machines were significantly more likely to hand over their credit card numbers to a than a travel agent, said S. Shyam Sundar, of the and affiliate of for CyberScience (ICS).

"A bias that that machines are more trustworthy and secure than people -- or the machine heuristic -- may be behind the effect," Sundar added.

The faith in machines may be triggered because people believe that machines do not gossip, or have unlawful designs on their private

However, said Sundar, while machines might not have ulterior motives for their information, the people developing and running those computers could prey on this gullibility to extract personal from unsuspecting users, for example, through phishing scams.

"This study should serve as a warning for people to be aware of how they interact online. People should be aware that they may have a blind belief in machine superiority. They should watch themselves when they engage online with robotic interfaces," Sundar noted.

For the study, the researchers recruited 160 participants from Mechanical Turk, an online crowdsourcing website frequently used in studies.

The participants were asked to use either a or a machine chat agent to find and purchase a

After the agent returned the flight information, it prompted the participants for their credit card information.

The presence of a machine agent on the interface served as a cue for triggering the ingrained belief that machines are superior.

People with a high degree of trust in machines only need subtle design indications that they are interacting with a machine.

"In all of this, one thing I would like to stress is that the designers have to be ethical. They should not unethically try to extract information from unsuspecting consumers," Sundar stressed.

The findings were shared during the "ACM CHI Conference on Factors in Computing Systems" held in from May 4-9.

--IANS

na/ksk

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Sat, May 11 2019. 10:30 IST
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