What do you do when you miss a flight? You book yourself another one, of course. These days, with multiple options connecting metro cities, there’s a departure every few minutes, so the timing issue is hardly a concern. The problem is the ethics of it. Long years ago, when Kingfisher was still flying, I had been invited for a symposium, the organisers of which were taking care of all hospitality, and had arranged for business class tickets to and from Mumbai. When I missed the flight for no fault of mine — the delay was caused by VIP movement in the airport area — I was in a conundrum. If I bought myself a coach ticket, the organisers might think it cheap for expecting to fly in luxury on their behalf, but in cattle class on my own. On the other hand, should I have sprung for a business class ticket without consideration of reimbursement, but the organisers insisted on paying for it (as they did), penalising them for what was a boo-boo on my part would appear unfair. Since the organisers had requested delegates to submit their travel documents for audit purposes, there was no escaping such scrutiny.
Disclaimer: These are personal views of the writer. They do not necessarily reflect the opinion of www.business-standard.com or the Business Standard newspaper

