Insurance TPA's licence got suspended? Here is why you need not worry

Ultimately it is the insurer's responsibility to service your policy, and you can always complain to Irdai if issues arise

Should you be worried if your third-party administrator's (TPA’s) licence gets suspended? That is the question currently worrying many health insurance customers in the wake of the developments surrounding E-Meditek.

First, let us recap briefly what has happened. The Insurance Regulatory and Development Authority of India (Irdai) received a whistle-blower's complaint against E-Meditek, a TPA. Upon inspecting its books, the regulator found several irregularities. It then suspended E-Meditek's certificate of registration. Subsequently, the Securities Appellate Tribunal (SAT) stayed Irdai's order and asked it to give E-Meditek a hearing before passing its final order. 

A TPA has two main