You are here: Home » PTI Stories » National » News
Business Standard

Truecaller redesigns app to enhance user experience

Technology Internet

Press Trust of India  |  New Delhi 

Phone directory app Truecaller on Wednesday said it has redesigned its app to help streamline calls history, SMS and instant messages conversations into a single tab for users.

The revamp has been done for both Android and iOS users globally.

The latest update includes two major features - a new full-screen caller ID, and smart SMS that helps users categorise their SMS.

"Communication in 2020 is easier in many ways, but also complicated by the vast amount of ways to connect with people and information. There is a need to streamline this experience, we believe," Truecaller Managing Director Sandeep Patil said.

He added that in recent years, Truecaller has become a communication hub where all spam - calls and SMS - are identified.

"With this update, we want to make it, even more, easier for our users to have streamlined communication," he said.

India is the largest market for Truecaller, accounting for 150 million monthly active users of its global user base of over 200 million monthly active users. As of October last year, one million were premium (paid) subscribers - who get access to an ad-free experience and additional call blocking features.

Under the new update, users can find all messages and calls merged into a single list on the Home tab.

Also, users will see a full-screen caller ID instead of the small floating pop-up seen previously.

The Caller ID will show colours to identify the type of call - blue for calls from contacts or unknown numbers, purple for priority calls from businesses or delivery services, red for known spammers, and gold for users with upgraded Gold accounts.

The Smart SMS feature will automatically sort messages into four distinct groups - Personal, Important, Others, and Spam - using on-device machine learning, the company said.

Financial and payment notifications will be placed in the 'Important' tab, helping users keep track of bills, payments and budgets.

Future updates will include travel reminders like flight delays, bus seat allocation, live tracking and updates on postal/courier deliveries, tax updates and hospital/doctor appointments.

The company said all processing happens offline and no message leaves the mobile device.

All transactional information is securely stored on the mobile, it said adding that this feature will be India-first for all Android users.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

First Published: Wed, May 20 2020. 20:02 IST