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Writer Information Successfully Opens its End-to-end Contact Centre at Mahape, Navi Mumbai

Press Trust of India  |  MUMBAI 

/ -- Following months of strategic planning and development, Information has announced the opening of its new in Mahape, Navi Mumbai, This state-of-the-art centre will act as one of the foremost facilities providing communication as well as collaboration technology, enabling the digital workplace and delivering exceptional customer experiences.


The currently handles a well-known company's complete end-to-end processes, pan This facility in Mahape is a full-fledged with both inbound and outbound scope, handling calls related to every possible issue, from onboarding the customers to addressing their queries.

Right from hiring the employees, to training them; be it soft skills, behaviour patterns or product processes, this facility scores 100 percent when it comes to adhering to the client's data security policies. Designed strategically, while abiding by physical and fire safety norms, this contact centre houses a server room, locker room, games room and cafeteria, along with the calling bay.

Sona Talwar, Unit Head, Digital Solutions, Information, said, "The entire journey in terms of laying the first brick, to seeing the entire facility go live is very dear to all of us in the team. We have diligently worked with the client team for an entire month to ensure we're compliant in terms of every security measure that they abide by."

"The client is confident of our services delivered through value innovation and platforms that enable building the best solutions to take customer experiences to the next level. And, this will help us achieve deliver superior results in years to come," added

Commenting on the new contact centre, Mr. Satya Mohan, CEO, Information, said, "Our investment in this new contact centre underlines our commitment to diversify the channels through which we reach out to our customers. We aim to offer innovative solutions to a diverse range of clients, which we are planning to amplify through artificial intelligence, cloud and to deliver the very best in "

aims to be a market leader in this sector, with many such contact centres and process units for mission-critical through cutting-edge technologies, skilled workforce, structured training facilities, and a focus on innovation and growth.

About Writer Information:

is a leading Information Management and Solutions Company in existence since 1987 and trusted by the best of enterprises. include Process Services, Secured Storage Services, Cloud & Data Center Services and a portfolio of in & Healthcare. Writer Information has grown into India's largest and most comprehensive Information Management Company and one of the fastest growing in

For more information, visit

LinkedIn: https://www.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Mon, March 25 2019. 12:00 IST