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Ryanair launches programme to improve pilot management - memo

Reuters  |  DUBLIN 

By Conor Humphries and Padraic HalpinDUBLIN (Reuters) - Ryanair is to increase the number of pilots it employs directly and hire more staff to respond to their queries as part of a new programme to improve its pilot management, according to an internal memo seen by Reuters.The airline in September cancelled 20,000 flights, saying rostering problems had left it without enough standby pilots to operate without significant delays. The resulting wave of passenger outrage threatened to undo the success of its 'Always Getting Better' customer service drive.Europe's largest airline by passenger ...

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First Published: Sat, November 11 2017. 03:23 IST