Airlines focus on customer grievances, image revamp even as traffic doubles

Under fire from policy makers and passengers, SpiceJet, Air Asia, Vistara are getting their wheels up on consumer awareness and employee training

There are two sides to every story. Even as 2017 marked the year that domestic air traffic doubled in seven years and crossed the 100-million mark, it saw the image of every airline being sullied with repeated run-ins with passengers. To add to the trouble caused by skirmishes and heated verbal pow-wows, a Parliamentary Standing Committee Report has slammed the airlines for inadequate staff training, high fares and poor quality of food. With the government on its heels and an irate and vocal set of customers at their throat, airlines are putting their weight behind better training programmes and employee