Cloudcherry Analytics Pvt.Ltd., a Chennai-based SaaS product company today announced that it has secured funding from The Chennai Angels (TCA) and IDG Ventures India. The company did not disclose the quantum.
This is Cloudcherry’s first external funding round and is a co-investment by The Chennai Angels and IDG Ventures India.Cloudcherry is an omni-channel customer sentiment mapping SaaS product that helps brands track, measure and improve customer satisfaction in real-time.
With the value of Customer Analytics increasing by the day, most enterprise brands are aggressively implementing solutions to capture key Customer Experience Insights, says the company adding that Cloudcherry helps them in measuring metrics like the globally Net Promoter® Score, Cloudcherry’s Customer Delight Score, and provides real-time analytics for marketing, sales, training and operations departments.
“With marquee investors onboard, we can now focus on scaling our enterprise business rapidly, and invest in providing our key clients with analytics, features and support. The demand for Customer Analytics is unprecedented and brands today wish to differentiate themselves on superior customer experiences. Cloudcherry is just the Delight Partner they need,” said Vinod Muthukrishnan, Co-founder and CEO of Cloudcherry Analytics Pvt. Ltd.