Kudos Boi

News items and the advertisement of the maiden public issue of Bank of India the highest profit-making nationalised bank show that BoI has been able to reach all the parameters it had agreed to with the RBI in its MoU. The dynamic profit figures show that the bank has managed to move towards regaining its past glory.

It is heartening to know that BoI is issuing shares at a premium of Rs 35 per share. By appointing an internationally reputed management consultancy firm Coopers & Lybrand to restructure its loan appraisal, disbursement and monitoring process, it has helped the employees to look inwards and match the quality and nature of their service.

 

Let us hope BoI keeps up to its reputation of being the `best bank in terms of customer service according to the Operations Research groups (ORG).