Technology opens BPO doors for blind

A new technology now allows visually challenged to work shoulder to shoulder with people who have normal eyesight in the BPO industry.

The technology neil (Bavigation and Expert Interaction Logic) offers visually challenged a "talking companion", Shyam Kedare, who heads softnet interactive private limited that has conceptualised the new technique, said.

The technology was used by the employment department of the National Association for the Blind to impart call centre training to the blind who were trained in marketing skills and later absorbed as telemarketing executives by tata teleservices, m srinivas, chief employment officer, nab said.

"Out of the 18 who were given training, eight were chosen for product training and use of software and six are finally working under tata teleservices' drishti project," he said.

The technology is simple. The software is used to transform coded data into voice format through a landline telephone instrument. The caller first listens to the information and then makes a call to the customer.

The technology allows companies to map mainstream job workflows through a remote voice server and help the visually impaired person to access the information needed using the touchstone phone.