Consumer Redressal
Centre decreases public grievances redressal time from 30 to 21 days
The Centre has reduced redressal time of public grievances, raised on a dedicated portal, to 21 days, from the existing 30 days. In an order mentioning revised guidelines, it has suggested appointment of dedicated officers to handle complaints besides emphasising "whole of the government approach. "This means that in no case grievance shall be closed by stating 'Does not pertain to this Ministry/Department/ Office' or its equivalent language. Efforts shall be made to transfer the same to the right authority if the subject of the grievance does not pertain to the receiving Ministry," said the order issued by the Department of Administrative Reforms and Public Grievances (DARPG). In the ministries/departments where a large number of public grievances are received, it is advised to appoint a dedicated nodal officer with independent charge on sufficient rank so as to ensure timely and qualitative disposal of public grievances, it said. The order mentioning revised guidelines was issued
 "Centre decreases public grievances redressal time from 30 to 21 days")
Ensure prompt redressal of people's complaints: Adityanath to officials
Uttar Pradesh Chief Minister Yogi Adityanath on Sunday directed officials to ensure prompt and satisfactory redressal of people's complaints so that they feel the government is sensitive towards their problems. He issued these instructions while listening to the problems and grievances of people during "Janata Darshan" held in front of Digvijaynath Smriti Bhavan at Gorakhnath temple here. Adityanath said the government was working for the people and will stand by them through thick and thin and resolve their issues. He asked officials to look into the problems of people and ensure time-bound, fair and satisfactory redressal of their grievances. On complaints related to crime, the chief minister directed police officers to take strict action against criminals. In cases of property disputes within families, he said the officers should make efforts to listen to both parties and resolve the matter according to the law. Adityanath also directed stern action against mafias forcibly ...
 "Ensure prompt redressal of people's complaints: Adityanath to officials")
E-commerce firms again top list of sectors with maximum consumer grievance
Centre plans Lok Adalats to dispose of pending cases in consumer commissions
 "E-commerce firms again top list of sectors with maximum consumer grievance")
No redressal without compensation
Regulators are more concerned about the companies they govern, not consumer redressal
 "No redressal without compensation")
