Page 2 - Consumer Rights

World Consumer Rights Day 2024: History, Theme, Importance, and more

World Consumer Rights Day is marked on 15 March of every year. The day is observed for creating awareness about the rights of all consumers against fraud, discrimination, and other such practices

Consumer confidence stays on the recovery path, says RBI survey

Manufacturers remain confident about demand conditions

Fairness to airline consumers

Systematic thinking should guide us in the use of state power

Rights of consumers to safe internet can not be compromised: Chandrasekhar

The government will ensure that consumers always have their platforms accountable to them in the digital space, and the rights of Indian consumers to have safe internet will not be allowed to be compromised or diluted, Union Minister Rajeev Chandrasekhar said on Friday. The Minister of State for Electronics and IT - who is spearheading an extensive and in-depth nationwide consultation on the new Digital India Bill that will replace two decades old the Information Technology Act - noted that for years, the big tech platforms masqueraded as innovation and misused market dominance necessitating overhaul of regulatory and legal frameworks. "...it is a commitment that we have to the people of India...1.2 billion Indians who are going to use the Indian internet, that we will keep the internet open for them. We will deliver safety and trust on the internet for them. And we will make sure that regardless of whether you're a big tech or small tech, Indian or foreign that consumers will always

Soon, retailers may get restricted from asking for your phone numbers

The move is significant since most retailers mandatorily ask for a buyer's phone number as they generate the bill for their purchase

Businesses can claim cover under consumer rules

The National Commission overruled the maintainability objection on the interpretation of the law laid down by the Supreme Court that insurance is for indemnification, not for commercial purpose

Consumer rights body asks Finance Minister to probe biz activities of Rario

The Consumer Online Foundation has written to Finance Minister Nirmala Sitharaman to investigate the business activities of company Rario and its compliance with Indian taxation laws

Consumer org COF seeks probe into activities of online gaming firm RARIO

Consumer Online Foundation, a consumer rights organisation, has written to the finance minister to investigate the activities of a cricket collectable and gaming platform, RARIO, for alleged violation of tax laws with respect to cryptocurrencies, an allegation denied by the company. The letter by Consumer Online Foundation (COF) alleged that RARIO is engaged in unfair trade practices that infringe on the rights of consumers. RARIO refers to itself as a company engaged in the buying and selling of digital player cards and does not disclose on its website that it is in reality an NFT and cryptocurrency platform, the COF alleged. However, RARIO said, "We adhere to all the KYC requirements and fully comply with the applicable laws, including taxation." The letter alleged that the company has been engaging in unethical marketing practices and misleading customers in all of its transactions. "Customers purchase player cards in either INR or USD currency, which are loaded into their 'RAR

Need to provide quality products to consumers at affordable prices: Goyal

Food and Consumer Affairs Minister Piyush Goyal on Wednesday stressed the need to provide quality products and services to consumers at affordable prices. Addressing an event to mark World Consumer Rights Day 2023, the minister said that the "consumer is at the centre and core of all our activities". "The very purpose of our activities should be a satisfied customer...We have gathered here to celebrate consumers' rights. We want to give confidence to consumers and want to win their trust," he added. Goyal emphasised that it is the duty of the government, consumer courts and industries to protect the consumers' interests. Customer service, customer awareness and customer redressal should be the focus, he noted. Goyal added that there is also a need to guide customers on the path of a sustainable future, as the entire world talks about green growth. The minister said the Prime Minister keeps consumers at the centre of all the government's programmes. The government has focused a l

World Consumer Rights Day 2023: History, theme, significance, and more

World consumer rights day is celebrated on march 15 every year. This year's theme for Consumer Rights Day is Empowering Consumers Through Clean Energy Transitions

New platforms less compliant on mandatory display of details online: survey

Findings of the LocalCircles study escalated to Dept of Legal Metrology for further review and corrective action

Centre pulls up Amazon, Byju's for unfair consumer practices: Report

Under the Consumer Protection Act, 2019, the department of consumer affairs has powers to penalise companies for misleading ads and unfair trade practices

Consumer interest watchdog's notices to Flipkart, Meesho for acid sale

Several states/UTs have already issued guidelines to regulate the sale of acids

CCPA issues notices to Flipkart, Meesho for sale of acid on their platforms

The Central Consumer Protection Authority (CCPA) has sent notices to e-commerce players Flipkart and meesho.com for gross violations of norms relating to sale of acid on their platforms. The notices follow reports that in recent acid attack on a girl in Dwarka, Delhi, the accused had bought acid from Flipkart. On Thursday, the Delhi Commission for Women issued notices to two e-commerce firms for allegedly allowing sale of acid on their platforms. The Delhi Police had also issued a notice to Flipkart after it found that the acid was procured from the e-commerce firm. "CCPA has sent notices to two e-commerce entities, namely Flipkart Internet Pvt Ltd and Fashnear Technologies Pvt Ltd (meesho.com) for gross violations relating to sale of acid reported on their platforms. It has directed these entities to furnish detailed responses within 7 days," Ministry of Consumer Affairs said in a statement. Any non-compliance by these e-commerce entities with the directions of CCPA's notices will

Govt to ask RO cos to make repair, service charges public at Monday meeting

Aim is to create awareness among consumers and protect them from being overcharged; another issue is the practice by manufacturers to compel users to download apps in order to make complaints

Home durables: Govt moves to protect consumers' right to repair-maintenance

The government has sent letter to 23 home appliance companies, including LG, Samsung, Havells, Philips, Sony, and Bluestar

What borrowers should know about their rights against loan recovery agents

People who fail to repay their loans are not criminals and they can't be harassed

Delhi govt to launch app for grievances regarding packaged commodities

The cabinet minister has also directed officials to ensure that the consumers are not overcharged during the festive season for packaged commodities

CCPA fines Flipkart for allowing sale of substandard pressure cookers

The Central Consumer Protection Authority (CCPA) on Wednesday said it has imposed a penalty of Rs 1,00,000 on e-commerce player Flipkart for allowing the sale of substandard domestic pressure cookers on its platform. Speaking to PTI, CCPA Chief Commissioner Nidhi Khare said a penalty of Rs 1,00,000 has been imposed on Flipkart for allowing the sale of substandard pressure cookers on its e-commerce platform and violating the rights of consumers. Flipkart has also been directed to notify consumers of all 598 pressure cookers sold on its platform, recall the pressure cookers and reimburse money to the consumers, she said. The company has also been asked to submit a compliance report of the same within 45 days, she added.

Big Tech games system many times: Chandrasekhar after Uber Files report

Chandrashekhar added that innovation would grow along with a citizen's right to open a trusted and accountable Internet under the Modi government.