Page 2 - Customer Experience
Banks will have to be a lot more friendly while serving customers, says FM
Responding to a query on hassle-free loans to startups, she said performance in servicing loans under MUDRA and SVANIDHI has been very good
 "Banks will have to be a lot more friendly while serving customers, says FM")
Thibault Cuny on his India-strategy in an evolving alco-bev market
In a chat with Business Standard's Surajeet Das Gupta, French distiller Pernod Ricard's South Asia chief Thibault Cuny talks about his India-strategy and the customer experience he wants to drive in
 "Thibault Cuny on his India-strategy in an evolving alco-bev market")
Amazon expands fulfillment network in India across an area of 10 mn sq feet
Amazon India's overall fulfilment network will be spread across a floor area of more than 10 million square feet which is more than the land size of 125 football fields
 "Amazon expands fulfillment network in India across an area of 10 mn sq feet")
Conversational Automation: Next-gen technology for best customer experience
Technology is evolving rapidly and along with that the expectation of users from it. Conversational automation technology is one such area
 "Conversational Automation: Next-gen technology for best customer experience")
Playing to the consumer gallery
Following the success of Pokemon go, marketers are looking to leverage augmented reality to regain ownership of customer experience
 "Playing to the consumer gallery")