Page 3 - Customers

Essar's Black Box expands footprints in India to serve local customers

IT solutions provider Black Box is expanding footprint in India as demand for digital infrastructure and data centre integration space grows, a company official said. Black Box, one of Essar's flagship businesses in technology and retail vertical, recently set up a centre of excellence in Bengaluru to support its global clients. The centre is equipped with advanced research and development laboratories, command centres, a service desk, and delivery operations targeting its client needs. "India holds significant importance as a market for us, serving both Indian conglomerates and global customers. We have a positive outlook on our growth potential in India and will continue to invest here," said Sanjeev Verma, Chief Executive Officer (CEO) of Black Box Corporation. The ongoing digitisation initiative of the government and the strong demand for data centres are areas the firm would evaluate, given its expertise in working with hyper-scale customers, he said. The company is expanding

FM Sitharaman asks financial entities to ensure customers nominate heirs

Union Finance Minister Nirmala Sitharaman on Tuesday asked banks and financial institutions to ensure that their customers nominate heirs, which can help reduce the quantum of unclaimed money. "I want banking system, the financial ecosystem (including) the mutual funds, stock markets... everybody to keep in mind that when someone deals with his (customer's) money, the organisations will have to think about the future and ensure that they (customers) nominate their heir, give the name and address," Sitharaman said at the Global Fintech Fest (GFF) here. As per a report, the banking system alone has over Rs 35,000 crore of unclaimed deposits, while the overall quantum of the unclaimed money is said to be more than Rs 1 lakh crore. The finance minister also said that it is essential to build a responsible financial ecosystem, and added that one laggard can cause a disruption. Sitharaman also said that tax havens and round tripping of money are a threat to responsible financial ...

Shopsy surpasses 200 million app downloads on its 2nd anniversary

Most of its users are from tier-2 and tier-3; firm says that other than price, tech features such as voice and image search, vernacular interface and AI-driven chatbots have fueled adoption

Zomato working on AI-based features for enhancing customer experience

To build AI-based products, Zomato has also made plans to employ engineers for data science, machine learning, and NLP

Visits to banks, physical presentation of documents can be avoided: Report

The report also suggested that REs may adopt Faceless / Straight Through Processes' (STPs) in order to close accounts, and/or accept, acknowledge, and track the communication by the customer

Tata Capital launches payment facility, UPI 123PAY for feature phone users

UPI 123PAY will be useful, especially for payments of low-value and microfinance customers

LPG Revolution: 170 mn new connections, customer base doubled in 9 yrs

A record 17 crore new LPG connections helped double the cooking gas consumer base to 31.26 crore in the last 9 years, ushering in clean fuel in millions of households across the country, official data showed on Thursday. The active domestic LPG consumers have increased from 14.52 crore in April 2014 to 31.36 crore as of March 2023. This significant increase was primarily due to the Pradhan Mantri Ujjwala Yojana (PMUY), which has led to an increase in LPG coverage from just 62 per cent in 2016 to a whopping 104.1 per cent in 2022. From a period when there was a waiting period to get a new LPG connection, and it would take 7-10 days for delivery of an LPG refill cylinder, cooking gas connections are now available on demand, and refills can be availed partially within 24 hours at most places. Besides the 14.2-kg traditional cylinder, state-owned fuel retailers have introduced 5-kg cylinders for consumers with either lesser demand or lower purchasing power. PMUY was launched on May 01

BoM strengthens ease of banking for customers; launches new products

State-owned Bank of Maharashtra (BoM) on Friday announced launch of several new products and utilities including digitised personal loans and upgraded mobile banking. To make customer journey more efficient and strengthen bank's digitization journey, the bank launched, end-to-end digitised personal loans for customers in several regions viz. Pune region (Pune West, Pune City & Pune East), Bengaluru, Kolkata, Patna and Chandigarh, BoM said in a statement. Existing customers can avail loan up to Rs 20 lakh, in a hassle free manner, through digitised medium, it said. To add to the customer delight bank came up with features for its Visa and Rupaydebit Cards. Visa International Debit Card is new edge contactless card which will work on all tap & pay device, across India and abroad, which can be availed without any joining fees, it said. It can also serve as an electronic purse, where money gets debited instantly from the account whenever the customers pays, it said, adding, the ...

Account-to-account transfers on UPI fully free for customers, vendors: NPCI

Paytm set to gain from interchange fee for merchant payment via wallets on UPI platform

NIC made app to facilitate registration, redressal of consumer grievances

The NIC has developed a mobile software application aiming to facilitate online registration and time-bound redressal of consumer grievances related to the Legal Metrology Act and rules framed thereunder, according to an official statement. The NIC has developed 'Maaptol Grievance' app which is now available on the Google Play store. "This initiative aims to facilitate online registration and time-bound redressal of consumer grievances related to the Legal Metrology Act and rules framed thereunder," the statement said. The resolution of the grievances lodged on the app "shall be attended by Weights and Measures Department, Delhi government in a time-bound manner, within two working days (48 hours)," it said. Any consumer who finds any violation with regard to goods which are being sold or distributed by weight, measure or number or any shortcoming in the mandatory declarations on packaged goods and commodities according to the provisions of the Legal Metrology Act, 2009 and rules m

HCLTech launches service to help companies use metaverse for customers

Platform will serve financial services, telecom, manufacturing healthcare and other sectors

How brands use the 'for women' gimmick to sell products at a premium

While brand experts count on aspirational value, the undue premium on personal care remains discriminatory

Indian firms to generate 49% of revenue from digital infra by 2027: Report

Indian organisations are expected to generate as much as 49 per cent of the revenue from digitally connected products, services, and customer experiences by 2027, a report showed on Wednesday

Flipkart's Shopsy sees six-fold customer growth on its website in 2022

Shopsy crossed over 100 million users in September 2022 ahead of its target timeline of early 2023

Framed for growth: Titan's Titan Eye+ has set sights on booming market

Company has the advantage of Titan's network but it needs to scale up its online presence

98.5% refunds in 48 hrs; no incentive to pursue those un-interested: Byju's

BYJU'S processes 98.5 per cent refunds within 48 hours of receiving such requests from customers, the edtech company said in its submission to child rights body NCPCR on Friday. Defending itself on the allegation of mis-selling, BYJU'S said it does not encourage, order or incentivise its sales staff and managers to pursue customers who are uninterested in or unable to pay for its products. "BYJU'S stated that it has robust written refund policy for all products and services. At every purchase touch point, the customer is informed about the terms of the refund policy. It also stated that 98.5 per cent of the refund requests that are submitted to it through official channels are processed within 48 hours," the company said in a statement. The National Commission for Protection of Child Rights (NCPCR), taking cognisance of the matter, has summoned BYJU'S CEO Byju Raveendran to appear before it on December 23. BYJU'S denied the allegation of "mis-selling", saying that such question doe

Jamshed Irani: Architect of post-lib Indian industry and 'New Tata Steel'

Irani transformed Tata Steel totally to make it the world's lowest-cost steel producer by 2001, completely revamped technology and used his phrase "Customer Har Haal Me" to augment user delight

Pine Labs sees huge demand for its buy-now-pay-later service in hinterlands

The fintech unicorn expects to process BNPL transactions worth Rs 5,000 crore this month as an increasing number of customers in small towns are buying products on EMI this festive season

India festival spending booms despite inflation worries, global slowdown

Online and offline sales during the Hindu festival period starting in the last week of September and lasting until early November are estimated to cross $27 billion

Tata Motors' website faces glitches after customers rush to book Tiago.ev

Tata Motors on Monday said its website faced temporary glitches as customers rushed in to book its recently introduced electric hatchback Tiago.ev. Bookings for the model commenced on Monday and deliveries are expected to commence from January next year. "We are overwhelmed with the response to the Tiago.ev at our dealerships and on our website. With thousands of customers rushing to book online at the same time, the website slowed down for a bit and is restored. We regret the inconvenience to our customers," Tata Motors Passenger Vehicles Managing Director Shailesh Chandra said in a statement. All customer enquiries and booking-related concerns are being suitably addressed, he added. The auto major had launched the electric model on September 28 with introductory prices for the first 10,000 customers ranging between Rs 8.49 lakh and Rs 11.79 lakh (ex-showroom). Tiago EV is now the most accessible electric passenger vehicle brand in the country and also the most affordable in the