Page 5 - Customers
People happy with govt's Covid-19 pandemic battle, but retail lags
The Retailers Business Survey, conducted in July by the Retailers Association of India (RAI), shows the fourth-largest global market is still seeing 63 per cent contraction in offtake
 "People happy with govt's Covid-19 pandemic battle, but retail lags")
How auto firms plan to woo customers, motivate sales staff post lockdown
As India eases some restrictions and many automobile dealerships restart operations after over a month of keeping their shutters down, what will be the primary target for brands?
 "How auto firms plan to woo customers, motivate sales staff post lockdown")
Yes Bank customers 'sensed trouble', withdrew Rs 18,110 cr in 2018
The difference in deposits between March 2019 to September 2019, reflects withdrawals to the tune of Rs 18,110 crore
 "Yes Bank customers 'sensed trouble', withdrew Rs 18,110 cr in 2018")
Most brands in US, Europe failing to use customer data effectively: Survey
Brands that use CDPs effectively are 2.5 times more likely to increase customer lifetime value
 "Most brands in US, Europe failing to use customer data effectively: Survey")
Zomato, Swiggy face the ire of partners. Time to rethink value proposition?
Is it time for the aggregator brands to rethink their promise to their partners-be it restaurants, airlines and hotels and drivers?
 "Zomato, Swiggy face the ire of partners. Time to rethink value proposition?")
From furniture to clothes, brands pitch experiences to attract millennial
Brands are interpreting the millennial rush for experience in different ways. Some see it as a need to entertain the customer, others look to align the brand to specific tastes and expectations
 "From furniture to clothes, brands pitch experiences to attract millennial")
