Page 2 - E-comm Market

ONDC has completely automated grievance redressal system: CEO T Koshy

The government-promoted Open Network for Digital Commerce has a completely automated grievance redressal system and an online resolution mechanism is also being enabled, ONDC CEO T Koshy said on Tuesday. ONDC is an initiative of the commerce and industry ministry to create a facilitative model to help small retailers take advantage of digital commerce. It is not an application, platform, intermediary or software but a set of specifications designed to foster open, unbundled, and interoperable open networks. "Just like ONDC enables searching for a product and buying for a product... it also enables (filing of) complaints. The complaints seamlessly go through from the buying side to the selling side... In addition to the completely automated grievance redressal... we are also enabling an online dispute redressal system," Koshy said here at industry body CII's MSME Growth Summit. Incorporated on December 31, 2021, ONDC is a Section 8 company. He also said that ONDC has made significa

Any marketplace joining ONDC should come with serious commitment: Goyal

Commerce and Industry Minister Piyush Goyal on Monday said that online retailers who want to join the government-promoted Open Network for Digital Commerce (ONDC) should come with a serious commitment, and not for namesake. ONDC, a non-profit company, formulates a set of standards for voluntary adoption by sellers or logistics providers or payment gateway operators. ONDC will require an undertaking from each participant at the time of onboarding that it will comply with the policy in its entirety. It aims to promote an open platform for all aspects of e-commerce retail. It would help small retailers expand their business through e-commerce medium. The minister said that a significant number of sellers on the network is itself a testimony to ONDC's impact as digital commerce is being reimagined. Any marketplace joining ONDC should come with serious commitment, and not for namesake," Goyal said. He also pointed out that when a platform comes on ONDC, it should be in the spirit of gi

Ashok Leyland takes digital route with 'Re-AL' to tap used vehicle biz

Hinduja Group flagship company Ashok Leyland has rolled out an e-marketplace 'Re-AL' for used commercial vehicles segment, the automajor said on Saturday. The e-marketplace facility would help customers to exchange their existing vehicles and upgrade to a truck or a bus offered by Ashok Leyland. "The used commercial vehicle industry is ripe for disruption. Leveraging our digital platform, there are many opportunities for us to provide customer centric solutions," Ashok Leyland MD and CEO Shenu Agarwal said. The city-based heavy commercial vehicle maker, in a statement, said it hopes to increase transparency in the otherwise disorganised used vehicle ecosystem. The digital service would offer customers with a range of features allowing them to select preferred vehicles of their choice along with validated documents. "This used vehicle e-marketplace solution marks a significant milestone in our digital transformation journey," the CEO said. Ashok Leyland President, Medium and Heavy

Amazon, others revamp 'free' shipping as costs soar, says report

Product inflation and soaring shipping costs are making the service unsustainable as the prospect of recession threatens to wallop already-flagging online spending

US adds e-commerce sites by Tencent, Alibaba to 'notorious markets' list

The list identifies 42 online markets and 35 physical markets that are reported to engage in or facilitate substantial trademark counterfeiting or copyright piracy

US e-commerce sales growth slows down in 2021 holiday season: Report

US e-commerce sales expanded at a much slower pace in the holiday season of 2021, according to a report issued by Mastercard Inc.

Indiamart Intermesh arm acquires 26.23% stake in Agillos e-com for Rs 26 cr

The investment shall be in line with the Indiamart Group's long-term objective of offering various Software as a Service (SaaS) based solutions for businesses

Govt may announce steps in Budget to promote e-commerce exports, imports

Finance minister Nirmala Sitharaman will unveil the Budget for 2021-22 on February 1.

Reliance to embed e-commerce app into WhatsApp within six months: Report

The move to integrate JioMart with WhatsApp will allow hundreds of millions of users to order products from Reliance without having to leave the app

E-comm market may cross $50 bn in 2018

Digital-commerce market in India has grown steadily from $19.7 billion in 2015 to $13.6 billion in 2014