More than managing, the focus has to be on developing people: Edward Hess

Technology will replace many human workers, says Hess

With automation picking up, a lot of functions will remain but they will look different because technology will replace many human workers, Edward Hess tells Sangeeta Tanwar

What is the key challenge that organisations face with the advent of the smart machine age?
 
Every organisation will face four critical transformations. First, the infusion or integration of smart technology into every business function and the education of its human workforce on how to use and complement the technology. Second, the systemic redesign of the organisation through the creation of a technology-enabled learning system that is designed to optimise the speed