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How delivering the right message is tough for brands during a crisis

Why did Nike's ad resonate? And why Kent's backfired...

or gaffes like the now-withdrawn Kent ad (see screenshot), the onus is mainly on the agency as to what it does with the brief given by the client, say experts
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For gaffes like the now-withdrawn Kent ad (see screenshot), the onus is mainly on the agency as to what it does with the brief given by the client, say experts

Shubhomoy Sikdar
The atta maker advertisement by Kent RO Systems and Nike’s anti-racism “Don’t do it” campaign are miles apart — by geography, context and relevance. What binds them, however, is the fact that each was responding to an ongoing crisis and instantly became a talking point.

While opinion on the Nike ad might be divided, the reaction to the Kent ad was uniformly critical to the extent that the company had to apologise for the same. So how do brands avoid falling into such a trap? How can they come up with winning communication amid time and resource constraints as they