IndiGo Airlines has been directed by a consumer forum here to pay over Rs 48,000 to a flier as compensation for cancelling his tickets without his permission on the day of his trip. The District Consumer Disputes Redressal Forum ordered payment of the damages-cum-refund to passenger Pawan Seth, holding the airlines, its agent Kafila Tours and Travel and the latter's sub-agent Air Future as "jointly and severally" liable for harassment to him due to their deficient services.
"It was for Indigo to see that its agent (Kafila) should act fairly and with utmost honesty, which it did not do, therefore, in our opinion, the airline and its agent are jointly and severally liable for damages caused to the complainant on account of deficiency in service. So far as Air Future was concerned, it was its duty to see that the tickets should not have been cancelled unless the complainant had made request to this effect, therefore we are of the view that there is deficiency of service on its part too," the forum said.
